OzKnife Shipping Policy

At OzKnife, every handmade doll is crafted with care. Below you’ll find information about order preparation, shipping, and delivery.

1. Order Processing

• Custom & Look-Alike Dolls: Please allow 7–8 business days for your doll to be handcrafted and prepared for shipment.

• Ready-to-Ship Items: Orders are prepared within 1–3 business days.

Processing time is separate from shipping time. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Rates & Estimated Delivery

We ship worldwide from our workshop in Istanbul, Türkiye.

• Standard International Shipping: Estimated delivery within 7–10 business days after dispatch.

• Express Shipping: Estimated delivery within 2–4 business days after dispatch via DHL, FedEx, or UPS.

Enjoy free standard shipping on orders over $200. For other orders and express delivery, shipping costs are displayed at checkout.

Delivery times are estimates and may vary due to customs processing, carrier delays, public holidays, or destination.

3. Orders to the United States

Orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis. OzKnife handles customs documentation and pays applicable import duties and taxes on your behalf.

You will not be charged additional import duties or taxes upon delivery.

4. Orders to Other Countries

For destinations outside the United States, local customs authorities may apply import duties, taxes, or handling fees. These charges are not included in your order total and are the customer’s responsibility.

Customs procedures may also affect delivery times.

5. Order Tracking

Once your order has shipped, we will email you a tracking link. Please allow up to 48 hours for tracking updates to appear.

6. Shipping Addresses & Returned Packages

Please check that your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.

If a package is returned because of an incorrect address supplied at checkout, additional shipping charges may apply to resend it.

7. Delayed or Missing Packages

If your parcel is delayed or tracking shows a delivery issue, please contact us through our Contact page. We will help you check the shipment status and work with the carrier to investigate.

8. Contact Us

For questions about shipping or your order, please visit our Contact page. Include your order number so we can assist you more quickly.